Review by Social Ventures Australia.
Digital Design. UX/UI.
Young people in Australia are more than twice as likely to be unemployed than the rest of the working age population. Review by SVA works to deliver better employment outcomes for young people by helping organisations deliver more effective youth employment initiatives.
Working directly with the client and engineering team, we developed a series of online survey tools which are taken by the participants at varying intervals of their work program. The survey data is then fed into a bespoke portal which provides program facilitators with clear visual data that in turn allows them to better tailor their program outcomes.
For a good cause
When developing the survey program we needed to be acutely aware of the users experience. Strong considerations were needed where english skills might be lower than average, such as literacy, or where english was not the first language. While multi-lingual support was not available in-app it was provided as a physical side-by-side service. We supported this by using clear legible text (WCAG 2.1) and bright colour palette for the sliding Likert scales.
IA workflows where developed to model test with the client.
Result captured by web-survey are output as metrics for admin.
Constant collaboration
The success of Review came from constant collaboration with the team and stakeholders. Regular updates allowed us to be agile and pivot when needed, and built a strong trust with the client knowing we always held their best interests first and foremost.
From the outset I worked closely with both front and back-end engineers. Back-end engineers allowed me to understand the data being captured and how best to visualise it, while front-end engineers allowed us to find the right technologies, such as Chart.js, to bring those visuals to life.
Outcome
Working with a non-for-profit is a hugely rewarding experience. Our challenges were many, building two separate tools that would work in connection to provide a holistic experience.
Having developed a great working relationship with the client and its initiative, we were proud to continue support and the development of additional features when the program budget was expanded as part of its success.
©Andy Firth | Designer + Creative Thinker. All rights reserved.